Password policies


Audience: ERP Admin, IT Admin, MineralTree Admin

Summary: Reviews MineralTree's policies on passwords and how to reset them

The article covers the following topics: 

Password policies

MineralTree passwords must meet the following criteria:

  • At least 8 characters
  • At least one lowercase letter
  • At least one uppercase letter
  • At least one number
  • At least one special character (~!@#$%^’&()_+|-=\’{}[]:”;<>?/)
  • No more than 2 repeating characters

Passwords expire every 90 days and cannot be reused for at least 180 days.

Password resets

When users request a new password using the Forgot your password link, they are required to provide a valid email address and a phone number associated with the user record. To complete the request, users must complete two-factor authentication. A temporary password is then sent to the user’s email address.

User accounts are automatically locked after 10 unsuccessful login attempts. Users must contact account administrators or Customer Support to unlock their accounts and request a new password. If administrators get locked out, Customer Support must be contacted.


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