Two-factor authentication

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Audience: ERP Admin, IT Admin, MineralTree Admin

Summary: Reviews MineralTree's two-factor authentication functionality and setup.

The article covers the following topics: 

Two-factor authentication

Two-factor authentication is available to MineralTree users both during login and during payment release. To mitigate the risk of fraud, companies are encouraged to utilize one or both of these features. Two-factor authentication must be enabled in one of these places for SilverGuard to remain active. Security settings are managed at the role level (i.e. Accounting Manager and Payment Authorizer). Additionally, two-factor authentication is required when users reset their passwords, and any time an administrator accesses the Customer Administrator Application.

Two delivery methods are supported:

  • SMS message
  • Voice calls

Setting up two-factor authentication

Initial setup of two-factor authentication will be completed during your MineralTree implementation process. If changes become necessary after the initial setup, MineralTree Administrators can access these settings in the Customer Administrator Application by going to Settings > Manage Company Settings and clicking on the Security Tab

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Two-factor authentication to sign in

The Two Factor Authentication section on the Security Tab determines whether two-factor authentication codes will be sent during user login. Approver in this case refers to the Payment Authorizer. 

In the example below, users with the Approver role AND the Accounting Manager role will be prompted to provide a security code during login.

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Two-factor authentication for payment release 

The Two Factor Payment Verification section of the Security Tab determines whether two-factor authentication codes are sent to users at the time of payment release.

2FA_CAA_PA.png

If you have a Payment Authorizer ("Approver"), they will be prompted to enter a security code when they submit a payment. If you do not have a Payment Authorizer, the Accounting Manager should have it enabled if you want to utilize this security feature.

Two-factor delivery preferences

Users can elect to receive codes either via SMS message or voice call. This setting is managed in the Customer Administrator Application discussed above under the Users Tab.

One primary phone number must be provided for each MineralTree user. Up to two additional phone numbers can be defined, and the two factor delivery preference of either SMS or voice can be defined for each number.

When two-factor authentication is triggered, the primary phone number is used. Users have the ability to select an alternate number for delivery from the list of enrolled numbers.

 

Change phone number for two-factor authentication

A MineralTree Administrator can change a user's 2-factor authentication phone number by following these steps:

1. Navigate to Settings > Manage Company Settings

2. Click into the Manage Users tab

3. Click into the user you wish to change

4. Change their phone information and delivery preferences (SMS or Voice)

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