Netsuite/Intacct shows "Connected" but is not Syncing?

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When you see that NetSuite or Intacct is "Connected" but hasn't synced for 24 hours or more, it is likely that you can resolve by re-establishing the connection between your Accounting Package and MineralTree . This can be done by following these steps:

  1.  Disconnect from Netsuite/Intacct
    • Have an Accounting Manager go to Settings -> Company Profile -> "Disconnect from NetSuite" or "Disconnect from Intacct" 
  2.  Click on "Connect to Netsuite" / "Connect to Intacct" on the top right corner.
  3.  Have a Netsuite/Intacct Admin enter their credentials in the popup window.

 

 

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