This article covers setup for direct card payments. Please contact the support team if you have questions about virtual card payments.
Initial Account Setup
The first time a vendor receives a credit card payment, they will need to create a password for their ShareFile account.
- The initial email is sent from MineralTree Virtual Payments Team (firstname.lastname@example.org). The subject line of this email is MineralTree Virtual Payments Team Added You to ShareFile.
- The vendor is prompted to activate their account by clicking the link in the email. Then, they'll be prompted to provide a password.
- After activating their account, vendors can retrieve payments by clicking the Log in now! button on the remittance notification.
Each time a credit card payment is sent to a vendor, a remittance notification is sent to the email address on file. This email is sent by email@example.com with the subject line Account remittance detail for your payment.
The user clicks Log In from the remittance notification, and is prompted to log in with the password set up in the initial step. Upon login, the vendor is able to access the card information required to process the payment.
Contact firstname.lastname@example.org with any questions regarding processing credit card payments.