Below are the steps to remove a “Pending” payment - Failed, Awaiting Approval, etc.
- Locate the payment from the Payments tab and click the Amount field to open the Payment details
- From Payment Details click the “Add to Queue” button
- This will return the Payment to the Payment Queue under the Invoices tab
- Resubmit the Payment by clicking the Confirm Payment button
- Delete payment by selecting dropdown on right and “Return to Unpaid” (this will move bill to unpaid list at left). NB: we recommend this extra step to ensure payment details are current.