How do I Remove or Resubmit a Pending Payment - Failed, Awaiting Approval, etc


Below are the steps to remove a “Pending” payment - Failed, Awaiting Approval, etc.

  1. Locate the payment from the Payments tab and click the Amount field to open the Payment details
  2. From Payment Details click the “Add to Queue” button
    • This will return the Payment to the Payment Queue under the Invoices tab payments_details.png
  3. From the Invoices tab complete 1 of the following…
    • Resubmit the Payment by clicking the Confirm Payment button
    • Delete payment by selecting dropdown on right and “Return to Unpaid” (this will move bill to unpaid list at left). NB: we recommend this extra step to ensure payment details are current.Payments_queue.png


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