Reset password

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Audience: All users

Summary: Reviews how to reset your password

This article reviews:

How to reset password

  1. Click Forgot your username or password? on the login page. Make sure you're on the correct one. 
    • Login pages are sometimes different for different companies. For instance, your login page might be pay.mineraltree.com but you're trying to sign into payments.mineraltree.com. 
  2. Provide your MineralTree username.
    • Your username is your email address
  3. Provide the phone number that we have on file for you.
  4. Check your email for a temporary password

Not receiving an Email?

  1. Contact your MineralTree Administrator to verify the phone number we have is correct. They can update your number using these steps.
  2. Verify the email hasn't gone to your spam folder.

Temporary Password isn't working?

  1. Verify you are using the correct login page.
  2. Be sure not to copy extra spaces at the beginning or the end of the password.
  3. Verify that your old password is not popping up from your browser auto-fill.
  4. If all else fails, try manually typing in the temporary password.

 

 

 
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Comments

1 comment
  • I did not get a temporary password. It might be locked out.

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