Reset password

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Audience: All users

Summary: Reviews how to reset your password

How to reset password

  1. Click Forgot Password on the login page. 
    • Login pages are sometimes different for different companies. For instance, your login page might be pay.mineraltree.com but you're trying to sign into payments.mineraltree.com. 
  2. Enter your email address
  3. An email will be sent to the email address provided with access to a temporary link (72 hours, or until password is reset) to change your password.
  4. After selecting the temporary link, you'll be prompted to enter a 2-factor authentication code to change your password.
  5. Your password must meet certain criteria to be accepted. 

NewPassword.png

 

Not receiving an Email?

  1. Verify the email hasn't gone to your spam folder.
  2. Contact your MineralTree Administrator to reset your password. 
 
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Comments

1 comment
  • I did not get a temporary password. It might be locked out.

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