How do I void a payment in MineralTree?


1. As an Accounting Manager user, go to the PAYMENTS tab.

2. Find the payment you would like to void and click the Payment Amount link to open the Payment Details screen. 

3. Click VOID in the bottom right corner. This will void the payment in MineralTree, which will re-open the invoice (i.e. return the record to the Unpaid Invoices list on the INVOICES tab). The void will not sync back to the accounting system -- this will need to be done manually.

**Please note -- You will need to contact your bank to issue a stop payment on the check or to reverse the ACH transaction in order to have the payment truly cancelled. The VOID action in MineralTree only affects record keeping and will not actually cancel a payment.**

**This article only applies to payments already made in MineralTree. If the payment has not been sent out, the VOID button will show as "Add to Queue".**

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