Audience: Accounting Manager
Summary: Reviews how to reconnect to Intacct to MineralTree
If you have been set up in MineralTree and previously synced with Intacct, but you see that it is disconnected, you will have to reconnect it. This is usually related to changes made to the Intacct user registered with the sync. This could include:
- Intacct user's password was changed
- Intacct user's permissions were changed
- Intacct user was made inactive / was deleted
To reconnect, simply click on the Connect to Intacct button.
A pop-up will appear asking for an Intacct user to register for the sync. If the password was changed, you simply can enter the same user that was registered previously and their new password.